Changing car shipping one vehicle at a time
We started Dellcy because we were tired of an industry that treated customers like numbers and vehicles like cargo. Our mission is simple: make car shipping as transparent and reliable as ordering a ride.
Where George, Veronica, and Mike work together to make car shipping simple and transparent
Our mission
Transparency in every quote
Our story
How we're building technology-first car shipping to fix a broken industry - one transparent quote at a time.
2012: The problem
Why we started
George had been running a carrier company for 13 years, watching brokers treat customers poorly. Quote $800, then demand $1,200 at pickup. Promise 3-day delivery, then disappear for two weeks.
"I was tired of seeing the industry I loved get such a bad reputation because of a few bad actors," George recalls.
That's when he decided to create the car shipping company he'd want to use himself.
2013: Building the team
The perfect combination
George knew he needed help. That's when Veronica joined as COO, bringing her operations expertise from the logistics industry. Her superpower? Making complex processes simple and transparent.
Mike came next, with 12 years of carrier experience and an incredible network of trusted drivers. If you need a reliable carrier anywhere in the country, Mike knows someone.
"It felt like we were building something that could actually change how people experience car shipping," says Veronica.
2014-2025: Growth & impact
Proving it works
What started as three people in Chicago has grown to serve customers nationwide. But the core values remain the same: transparency, reliability, and treating every customer like family.
The numbers tell our story:
Our mission today
"To make car shipping as transparent and reliable as ordering a ride. Every customer should know exactly what they're paying, when their car will be picked up, and who's responsible for their experience."
Our values
These aren't just words on a wall. They're the principles that guide every decision we make and every interaction we have with customers.
Radical transparency
No hidden fees, no surprise charges, no confusing fine print. What you see is what you get.
How we live this:
- All fees included upfront in your quote
- Real-time updates throughout the process
- Clear, jargon-free communication
- Honest timelines we can actually meet
Uncompromising quality
We treat every vehicle like it belongs to our own family. Your car's safety is our top priority.
How we live this:
- Personally vetted carrier network
- Comprehensive insurance coverage
- Detailed condition documentation
- 99.2% damage-free delivery rate
Personal touch
Real people, real relationships, real care. You'll never be just another number to us.
How we live this:
- Direct access to George, Veronica, and Mike
- Personal attention to every shipment
- Proactive communication and updates
- Customer service that actually serves
Relentless innovation
We're constantly improving our technology and processes to make car shipping better.
How we live this:
- Instant quote generation
- Streamlined booking process
- Continuous process improvement
Customer obsession
Every decision we make is filtered through one question: How does this help our customers?
How we live this:
- Customer feedback drives our roadmap
- Flexible solutions for unique situations
- Going above and beyond expectations
- Building relationships, not transactions
Earned excellence
We don't just claim to be the best - we earn it every day through our actions and results.
How we live this:
- 5/5 star customer rating
- Industry-leading performance metrics
- Continuous training and improvement
- Recognition through customer success
Values in action
Here's how our values translate into real benefits for our customers
Price increases
Transparency means your quote is your final price
Damage-free delivery
Quality means your car arrives in perfect condition
Average phone answer
Personal touch means real humans, real fast
Customer rating
Excellence shows in every customer interaction
Our commitment to you
These values aren't just aspirations - they're promises. When you choose Dellcy, you're not just getting a car shipping service. You're getting a team that will treat your vehicle, your time, and your trust with the respect they deserve.
Ready for a quote you can trust?
No credit card, no hidden charges